FREQUENTLY ASKED QUESTIONS
Contact Rebelhopedesigns or Klet Glas for questions / concerns by notecard only in-world.
Do you need help and our CSR's are offline?
¡Fill out our Offline Customer Support Form! We will get back to you as soon as possible.
DIDN'T RECEIVE THE ITEM?
If an item you purchased was not delivered, please visit the redelivery terminal located inside the Rebel Hope main store.
Please send a notecard including your transaction history & the item name to Rebelhopedesigns or Klet Glas.
All of designs are exclusive to Rebel Hope Designs.
Permissions on our designs are "No Transfer" and cannot be exchanged or refunded.
GIFT AN ITEM
Click item and chose "Gift". It will walk you through what to do. IMPORTANT! If you gift an item to yourself by mistake we cannot refund you because items are "no transfer".
HARASEMENT AND SPAM
Are you being harassed or spammed at Rebel Hope Designs? Please Rebelhopedesigns a notecard including the name of the abuser. We don't accept any kind of harassment nor spam to our customers.
We don't do it. Sorry.